The National Privacy Principles outlined in the Privacy Act set the standard for how private sector organisations are required to handle personal information. PEAK Health Management is committed to complying with this standard. As part of our commitment, this Privacy Policy Statement will outline how PEAK Health Management manages the personal information it holds about its clients and their staff.
Openness
When collecting personal information, PEAK Health Management will, where possible, state the purpose for its use, to whom it may be disclosed and how you can request access to the information.
Purpose for Collecting Information
PEAK Health Management only collects information it needs. PEAK Health Management is in the business of providing health management services to corporations and their staff. Its services include and are not limited to:
- provision of onsite corporate health clubs and related services
- health promotion activities and events
- health screenings
- corporate health auditing
- massage
To effectively provide such services PEAK Health Management needs to collect certain personal information to ensure the health and safety of individuals partaking in its services and to assist in determining the type of services it should be providing for a particular client.
Type of Information Requested
Information that PEAK Health Management may request includes and is not limited to:-
- name, address, phone number(s)
- date of birth
- health information
- preference for particular activities and/or events
- feedback on services
PEAK Health Management attempts to collect all information directly from you. It may also obtain information from other sources from time to time.
If you choose not to provide information that PEAK Health Management requires to provide its services effectively, it may not be able to provide you with the service(s) you have requested.
Use of Personal Information
PEAK Health Management uses the collected information to be able to effectively provide its intended service(s). This includes and is not limited to:-
- effective exercise prescription
- ongoing health monitoring
- selection of various activities and services to offer clients and their staff
- identify health risk factors for individuals
- identify health risk areas for companies
- satisfy client needs and expectations
- assess client satisfaction via feedback
- provide various information pertaining to PEAK Health Management and its services
Disclosure
To be able to effectively provide our service(s), PEAK Health Management may disclose information to others within PEAK Health Management, or to third parties which include (but are not limited to) the following:-
- other areas within PEAK Health Management
- contractors
- where required by law to relevant authorized bodies
As part of providing its services, PEAK Health Management may from time to time report information to corporate clients in a de-identified format.
Where PEAK Health Management contract services to third parties to provide services on its behalf, PEAK Health Management will take reasonable steps to protect the privacy of all information disclosed. Where possible PEAK Health Management request such contractors to comply with the National Privacy Principles and PEAK Health Management's Privacy Policy Statement.
Data Quality
PEAK Health Management will take reasonable steps to ensure that personal information it collects, houses, uses and discloses is accurate, correct and up to date. It does so via its own internal quality system and auditing procedures.
PEAK Health Management ask that you contact them if you believe any information it holds about you is incorrect so as it can make the necessary changes.
Personal Information Storage and Security
Personal information collected is stored in a combination of secure electronic and hard copy based files. All reasonable steps are taken to ensure the protection of personal information from misuse, loss and unauthorised access. Such steps include and are not limited to:-
- secure lockable filing cabinets
- lockable storeroom / offices
- limited access via keys and/or security cards
- passwords & firewalls
- virus protection
- quality system procedures
Information is kept for as long as deemed appropriate to be able to provide the intended service(s) or as required by law. Once the information is deemed 'no longer required' PEAK Health Management will take reasonable steps to de-identify personal information and/or securely destroy information.
PEAK Health Management Staff Training on Privacy
All PEAK Health Management staff are made aware of the company's Privacy Policy Statement. Training is provided to ensure that all staff understand the importance of privacy and how personal information is to be handled in accordance with the
National Privacy Principles. Intentional breach of PEAK Health Management's Privacy Statement will result in disciplinary action, including dismissal.
Information Access
PEAK Health Management and/or any of its managed facilities may be contacted to request a copy of personal information housed. Based on the nature of the request, we may request that relevant forms be completed and in certain cases - as permitted by law - a charge may apply. You will be informed of this at the time of your request.
Complaints
If you have a complaint based on a breach of PEAK Health Management's Privacy Statement and/or the National Privacy Principles you may contact PEAK Health Management head office on Ph: 1300 360 107 to register your complaint.
All complaints will be investigated and you will be contacted in due course on the outcome.
Contact Us
You may contact us with regards to any issue pertaining to PEAK Health Management's Privacy Policy via:
- Phone - 1300 360 107
- Fax - 1300 360 108
- Mail - Level 1, 801 Glenferrie Road, Hawthorn VIC 3122
- Email - info@peakhealth.com.au